Mission Statement

Carter's Auto Service, Inc. is committed to serving you, our customer, with professional automotive repair at a reasonable cost with qualified technicians.  We use quality Auto Parts.  We stand on sound business principles and uphold high ethical standards.  Our goal is to make your automotive repair experience friendly and successful.

Code of Ethics

1. Recommend corrective and maintenance services and explain to the customer which of these are required now to correct existing problems and which are for preventive maintenance.
2. Offer customer a priced estimate for work to be performed.
3. Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
4. Make every effort to keep customer informed about appointments and completion deadlines.
5. Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or re manufactured parts. Replaced parts may be inspected upon request.
6. Furnish or post copies of any warranties covering parts or services. Use quality auto parts.
7. Provide and honor when available Manufacturer Warranties.
8. Exercise responsible care for the customer's property while it is being serviced.
9. Make every effort to fix the customer's vehicle right the "first time".
10. Maintain a system for fair settlement of customer's complaints.
11. Cooperate with established consumer complaint mediation activities.
12. Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.